Guidelines

Important Information About Klarna Disputes and Returns

  • Pre-orders cannot be canceled.

  • Cancellations are only accepted within 2 hours of purchase and are subject to a fee of 18% of the sales price (to cover transaction and processing fees).

  • Shipping damage entitles you to exercise your right of withdrawal.

  • In the event of a violation of our General Terms and Conditions (GTC), collection fees and potential legal costs will be charged to the customer.

⚠️ Important Note: Opening a PayPal case or dispute without contacting us first and waiting for our response may have legal consequences. Customers who do so risk claims of up to $2,000.

Dispute Deadline:
Customers have 7 days to resolve a dispute. No collection fees will be charged for disputes resolved within this time. We also guarantee a 100% resolution for every closed case.

📧 Email: info@superwipes.com

Our customer service is available Monday to Friday from 10:00 a.m. to 8:00 p.m.
Average response time: 24 hours.